If your session does not open when clicking the launch icon please try the following:
1. Refresh the page where you are trying to launch from; the Dashboard or Tutoring Sessions page.
2. Don’t block pop-ups. Make sure your browser is not blocking pop-ups as the virtual classroom will open in a separate window/tab. If your browser is blocking pop-ups this is usually indicated in the address bar of your browser.
3. Try using a different browser. Your browser may not be supported or you may have just downloaded a new version that's not playing nice with our virtual classroom. Here is a list of recommended browsers:
For laptops and desktops - Chrome or Firefox
For iOS devices - Safari
For Android devices - Chrome