All our users and tutors are usually very nice and understanding so we always advise that they communicate with one another via the messaging tool especially in cases of short notice bookings, cancellations and rescheduling requests.
Please review the full policy on our Booking, Cancelling, and Rescheduling Policies page.
Here are the highlights
If you edit/cancel a session 24 hours before the scheduled start then there is no penalty and the change is automatically confirmed.
If less than 24 hours, then the tutor/student will need to confirm the change and if declined but user proceeds with the cancellation there will be a penalty, as follows:
For students - the penalty is they will lose that one tutoring hour
For tutors - the session will be regarded as missed in their attendance stats.
If you decline to accept a change to a booking, there is no penalty towards you.